This Privacy Policy outlines how Dragon Train Casino (“we”, “us”, or “our”) collects, uses, stores, and protects personal information from users (“you” or “your”) who access our website or use our services. This document is intended for users residing in Australia and is designed to comply with applicable Australian privacy laws and standards.
1. Collection of Personal Information
We collect personal information directly from you when you register an account, interact with our website, participate in promotions, or communicate with our support team. Information may include your name, date of birth, residential address, email address, phone number, payment details, and any other information required to provide our services or verify your identity as mandated by law.
Additionally, we may automatically collect certain technical data such as your IP address, device type, browser information, operating system, and usage data through cookies and similar tracking technologies. This collection ensures the security, reliability, and functionality of our website and services.
2. Use of Personal Information
Your personal information is used for the following purposes: to create and manage your user account, facilitate participation in games and promotions, process payments and withdrawals, verify your identity, detect and prevent fraud or unauthorised activity, comply with legal and regulatory obligations, communicate with you regarding your account or relevant updates, and improve the functionality and quality of our services.
We may also use aggregated, non-identifiable data for analytical purposes to enhance the user experience and optimise our offerings, but this information does not identify you personally.
3. Sharing and Disclosure of Information
We do not sell or rent your personal information to third parties. However, we may disclose your data to trusted third-party service providers who assist us in operating our website, processing payments, conducting verification checks, or supporting customer service. All such providers are contractually obligated to maintain the confidentiality and security of your information and process it solely in accordance with our instructions.
Your personal data may also be shared with regulatory authorities, law enforcement agencies, or other entities when required by law or to protect our legal rights, the safety of our users, or the integrity of our services. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the continued protection of your privacy rights.
4. Cross-Border Data Transfers
As part of our operations, your personal information may be processed by our service providers or partners located outside Australia. When we transfer data internationally, we take reasonable steps to ensure that your information is handled in accordance with this Privacy Policy and that adequate safeguards are in place to protect your privacy as required by Australian law.
5. Data Security and Retention
We implement robust technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures include secure data storage, encryption, access controls, and regular security assessments. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When your information is no longer required, it is securely destroyed or anonymised in accordance with applicable standards.
6. Your Rights and Choices
As an Australian resident, you have the right to access, correct, or update your personal information held by us. You may also request the deletion of your data, subject to certain legal and contractual restrictions. To exercise these rights, please contact our Privacy Officer using the details provided below. We will respond to all requests in accordance with applicable laws and may require you to verify your identity before processing your request.
You may choose to disable cookies or adjust your browser settings to reject certain tracking technologies; however, this may affect the functionality and user experience of our website.
7. Children’s Privacy
Our website and services are intended for individuals aged 18 years and over. We do not knowingly collect or solicit personal information from minors. If we become aware that we have inadvertently collected information from a person under the age of 18, we will promptly delete such data from our records.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. Significant changes will be communicated by posting an updated policy on our website with a revised effective date. We encourage you to review this document periodically to stay informed about how we protect your information.
9. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Privacy Officer via the contact form available on our website. We are committed to addressing your inquiries in a timely and transparent manner and to resolving any privacy-related concerns in accordance with Australian privacy law.
10. Complaints
If you believe that we have breached your privacy rights under the Australian Privacy Principles, you may contact us using the details above. We will investigate your complaint and provide a written response within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
11. Consent
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein and as permitted by law.